We want you to shop with confidence. Every Vevana purchase is covered by the policy below, so you know exactly what to expect before you buy. If anything isn't clear, our team is happy to help at support@vevanahub.com.
At a Glance
- Devices: 30-day money-back guarantee, even if used.
- Topicals (serums, creams, cleansers): 30-day return on unopened items only.
- Refunds issued to your original payment method within 3–5 business days of us receiving the return.
- Free return shipping on defective or damaged items; otherwise return shipping is the customer's responsibility.
Devices — 30-Day Money-Back Guarantee
All Vevana devices come with a 30-day money-back guarantee. You may return any device within 30 days of delivery for a full refund — even if you've used it. We want you to see real results, and if you don't, we'll make it right.
Topicals — 30-Day Return on Unopened Products
Skincare products (serums, creams, cleansers) may be returned within 30 days of delivery, provided they are unopened and in their original packaging. For hygiene reasons, opened topicals cannot be returned.
Non-Returnable Items
The following items cannot be returned for hygiene or customization reasons:
- Opened or used skincare topicals.
- Gift cards and final-sale items clearly marked as non-returnable at purchase.
- Bundled items purchased at a promotional discount, once any item in the bundle has been opened.
How to Initiate a Return
- Email support@vevanahub.com with your order number and the reason for return.
- We'll send you a return shipping label and instructions within 48 hours.
- Pack the item securely in its original packaging, including all accessories and free gifts.
- Drop off the package at the designated carrier location and keep your tracking receipt.
Return Shipping Costs
If your item is defective, damaged, or we sent the wrong product, we'll cover the return shipping with a prepaid label. For all other returns (change of mind, etc.), the cost of return shipping is the customer's responsibility. Original shipping charges are non-refundable.
Exchanges
Need a different size, shade, or model? The fastest way is to return the original item for a refund and place a new order for what you'd like. If you'd prefer a direct exchange, email us with your order number and we'll do our best to accommodate based on availability.
Refund Processing
Once we receive and inspect your return, your refund will be processed within 3–5 business days to your original payment method. You'll receive an email confirmation when the refund is issued. Depending on your bank or card issuer, the refund may take an additional 3–10 days to appear on your statement.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos and we'll send a replacement at no cost. For defective devices within the warranty period, we'll repair or replace the unit free of charge.
International Returns
International customers may return eligible items following the same process above. Return shipping for international orders is the customer's responsibility unless the item is defective or we sent the wrong product. Any customs duties or taxes paid on the original order are non-refundable.
Subscriptions
You can pause, skip, or cancel your subscription anytime — no commitments. To cancel an upcoming renewal, email us at least 48 hours before your next billing date. Already-shipped subscription orders follow the standard return policy above.
Need Help?
Our support team is here to make returns simple. Reach us at support@vevanahub.com and we'll respond within one business day.